Total quality management

 

Assignments A

 

1. What do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization?  

 

2. Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?

 

3. With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results

 

4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization

 

5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?

 

6. With one example each, explain the seven basic tools of quality management?

 

7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008.

 

 

8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer

 

A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each; following is the data for number of defects arising per month.

Month	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC
Number of Defects per period	4 3	3 2	1 0	4 5	6 7	7 7	9 6	5 4	2 3	0 2	2 3	4 3

 

1. Which control chart should be used for the above data and why?

 

2. Make the appropriate control chart on a graph paper?

 

           

 

3. Interpret the chart and give your recommendation. Whether the process is in control or not?

 

ASSIGNMENT-C (Total 40 Questions)

 

Question No.  1

…….are the areas that will be covered by the organization's processes

 

Options

process areas

product Areas

private areas

preset areas

 

Question No.  2

TQM stands for …….

 

Options

Total Quality Management

Total Quantity Management

Total Qualitative Management

To question management

 

Question No.  3

"Quality is defined by the customer" is

 

Options

An unrealistic definition of quality

A user-based definition of quality

A manufacturing-based definition of quality

A product-based definition of quality

 

Question No.  4

"Poka-yoke" is the Japanese term for …..

 

Options

Card

Foolproof

Continuous improvement

Fishbone diagram

 

Question No.  5

______ are the charts that identify potential causes for particular quality problems.

 

Options

Control Chart

Flow chart

Cause and Effect Diagram

Pareto chart

 

Question No.  6

…….is not a process tools for TQM systems

 

Options

process flow analysis

histograms

plier

control charts

 

Question No.  7

………….is about supplying customers with what they want when they want it.

 

Options

JUT

HET

JAT

JIT

 

Question No.  8

A fishbone diagram is also known as a ……..

 

Options

cause-and-effect diagram

poka-yoke diagram

Kaizen diagram

Taguchi diagram

 

Question No.  9

A maturity model can be used as a benchmark for comparison and as an aid to understanding

Options

TRUE

FALSE

depends

can't say

 

Question No.  10

According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

 

Options

correct

correct to some extent

correct to great extent

Taguchi

 

Question No.  11

After E.deming, who is considered to have the greatest impact in quality management?

 

Options

Kauro Ishikawa

Joseph M. Juran

W.E. Deming

Genichi Tagucchi

 

Question No.  12

All of the following costs are likely to decrease as a result of better quality except ………

 

Options

customer dissatisfaction costs

inspection costs

maintenance costs

warranty and service costs

 

Question No.  13

Assured quality is necessary for building customer confidence.

 

Options

correct

correct to some extent

correct to great extent

incorrect

 

Question No.  14

At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

 

Options

the characteristics of the product that are to be inspected

the tolerances that would be allowed

the reputation of the vendor

a & b both

 

Question No.  15

Based on his 14 Points, Deming is a strong proponent of …..

 

Options

inspection at the end of the production process

an increase in numerical quotas to boost productivity

looking for the cheapest supplier

training and knowledge

 

Question No.  16

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ……

 

Options

Taguchi Loss Function

Pareto Chart

ISO 9000 Quality Cost Calculator

Process Chart

 

Question No.  17

Customers are primarily concerned with  ………

 

Options

Communication, courtesy, and credibility of the sales person

Competence, courtesy, and security  of the sales person

Competence, responsiveness, and reliability  of the sales person

Communication, responsiveness, and cleverness  of the sales person

 

Question No.  18

Deming's 4 step cycle for improvement is …..

 

Options

plan, do, check, act

schedule, do, act, check

do, act, check, monitor

plan, control, act, sustain

 

Question No.  19

DMAIC is………

 

Options

develop, multiply, analyze, improve, check

define, muliply, analyze, improve, control

define, measure, analyze, improve, control

define, manufacture, analyze, improve, control

 

Question No.  20

elements of quality management system are ….

 

Options

organizational structure

responsibilities

procedures

all the three

 

Question No.  21

establishing measurements based on customer needs for optimizing product design is known as ……...

 

Options

Quality planning

quality improvement

quality control

Quality planning

 

Question No.  22

……... are used in six sigma

 

Options

black belt

green belt

both black belt and green belt

none of the Above

 

Question No.  23

fourteen points framework for quality and productivity improvement  was suggested by…………

 

Options

Crosby

Ishikawa

Deming

Juran

 

Question No.  24

Identify the cost not likely to reduce as a result of better quality.

 

Options

Maintenance costs

Inspection costs

Scrap costs

Warranty and service costs

 

Question No.  25

In Six Sigma, a ………….is defined as any process output that does not meet customer specifications

 

Options

error

cost

quality

defect

 

Question No.  26

inspection is part of the …..

 

Options

quality control

Quality Planning

Quality improvement

Quality circle

 

Question No.  27

Inspection, scrap, and repair are examples of ………..

 

Options

internal costs

external costs

costs of dissatisfaction

societal costs

 

Question No.  28

Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ………

Options

Quality Definition

Quality enhancement

Quality improvement

quality maintenance

 

Question No.  29

Kaizen is a …... process, the purpose of which goes beyond simple productivity improvement.

 

Options

weekly

daily

monthly

annual

 

Question No.  30

Kaizen is a Japanese term meaning ……

 

Options

continuous improvement

Just-in-time (JIT)

a fishbone diagram

setting standards

 

Question No.  31 Marks - 10

Plan-do-study-act cycle is a procedure to…..

 

Options

Overall improvement

Continuous improvement

Permanent improvement

Immediate improvement

 

Question No.  32

Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below …………..defects per million opportunities (DPMO).

 

Options

2

2.4

3

3.4

 

Question No.  33

production issues should be addressed early

 

Options

correct

correct to some extent

correct to great extent

incorrect

 

Question No.  34

QFD stands for……..

 

Options

Quantity for deployment

Quality for deployment

Quality function deployment

Quality for decision

 

Question No.  35

Quality Circles members are …….

 

Options

Paid according to their contribution to quality

External consultants designed to provide training in the use of Quality tools

Always machine operators

None of the three.

 

Question No.  36 Marks - 10

Quality circles work best if employees are initially trained in…….

 

Options

Group dynamics

Motivation principles

Communications

All of the three.

 

Question No.  37

quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ….

 

Options

a project completed in shortest possible time.

a product or service that conforms to the required specifications.

an award-winning product that brings public recognition to the project

an innovative project that establishes qualification of the project team

 

Question No.  38

Quality practices must be carried out…….

 

Options

at the start of the project

throw-out the life of the project

at the end of the project

no need to carry out quality practices

Question No.  39

Quality Trilogy includes

 

Options

Quality planning

quality improvement

quality control

All the three

 

Question No.  40

Reliability is the degree to which a unit of equipment performs its intended function under …….. for …… of time.

 

Options

specified conditions; specified period

any condition; specified period

specified conditions; all periods

any condition; any period