Behavioral and Allied Sciences

Assignment A
Explain the importance of self-awareness in building self-concept.

What are the techniques of managing emotions at work? Explain.

What do you understand by attitude? “Job related attitudes are significant for understanding Organizational Behavior”. Explain

Answer any three of the following.
Components of Attitudes

Concept of Emotional Intelligence

Eustress and distress

Johari Window

Listening Process
Stress is both a friend and foe. A mild stress may lead to increase in employee’s job         performance while high level of stress has harmful consequences”. Elucidate this statement.

Explain the different behavior styles for handling conflict.

Explain Type “A” and Type “ B” Personality traits 

Assignment B

Case Detail:  
Read the case study given below and answer the questions given at the end
Case Study
Coping Strategies
This stress audit case study is about Company A, a 100-year-old UK manufacturing organization. The company employs 15,000 people and operates on 50 sites. It primarily supplies the agricultural machinery markets.
The company set itself the objective of pulling itself out of a stagnant loss-making situation and to regain market dominance. It set out to accomplish this by completely redesigning its manufacturing techniques through lessons learnt from Japanese companies. The company also implemented a large-scale programme of organizational restructuring involving decentralization and the establishment of cost centers. However, the payoffs were not as great as expected, even after several years of development.
The programme of large-scale change, in the context of an already ailing business had improved performance at a slower than expected rate. Individuals were experiencing stress also. Changes were being implemented and performance was being improved slowly but at a high personal cost (in terms of health) and high organization cost (in terms of disappointing efficiency increases).
Senior managers presumed that middle managers were experiencing the worst stress, being caught between upper management and the work force. A stress audit was conducted with middle managers at each site. The hypothesis was confirmed by the stress audit. An analysis of the stress audit results indicated that stress levels were greater than expected and that many middle managers had adopted stressed styles of behavior. The stress audit revealed that many of the middle managers perceived also that several of the changes going on around them were outside their influence or control.
Analysis of stress sources and stress coping strategies employed by the middle managers revealed that the organizational development effort itself had the effect of being a source of stress. This in turn made it difficult for people to cope with the change of working practices.
The organization decided therefore to implement additional programmes of stress counseling, and to address the issues of roll clarity and participation in change planning. The latter were seen as complimentary inputs to the development process. Efficiency gains and a reduction of stress were realized as a result.
Based on the above case study, what steps the company should take to reduce Organizational stress? 

Assignment C

Which of the following best explains why an employee behaves as s/he does? 
 
The environment is the most important consideration in understanding individual employee behavior
Both the environment and individual differences are important considerations in understanding individual employee behavior
Neither the environment nor individual differences are important considerations in understanding individual employee behavior.
Employee personality and attitudes are primarily dictated by the environment.

Environmental stressors include---  

Physical factors
Economical factors
Technological Factors
All of the above

The behavioral outcomes of stress can include---

Poor memory
Absenteeism
Burnout
Depression

Inter personal Intelligence is the ability to

Understand other people
Understand one self
Understand organization
None of the above

Intra Personal Intelligence is a correlative activity---

Turned inward
Turned outward
Turned around

All of above

Recognizing emotions of others---
Empathy
Sympathy
Understanding self
Understanding others

Listening process is---  
Leveling
Sharpening
Assimilation
All of the above

People who go through life watching it around them are---

Critics
Spectators
Players
None of the above

Your five senses and past experiences create your ---

Thoughts
Feelings
Perception
Expectation

Critics usually have a _____________attitude about life

Positive
Negative
Neutral
None

The physical presence but the mental absence of the listener can be defined as---  

Marginal listening
Passive Listening
Projective listening
Sensitive Listening

Levelling and assimilation takes place in__________ Listening.  
Passive
Marginal
Active
Empathetic

Which is a deterrent to listening Process?  

Lack of interest
Stress
Fear
All of the above

___________component represents the beliefs of a person about an attitude object.  

Affective
Cognitive
Overt
None of the above

Self-esteem has ________interrelated aspects

Many
Two
No
One

Absenteeism is an outcome of _________symptoms.  

Emotional
Physiological
Behavioral

Physical

Behavior style for handling any situation should be---

Assertive
Non Assertive
Aggressive
Tactfully

________ people attempt to get what they want by making others feel sorry or guilty.  

Aggressive
Manipulative
Passive
Submissive

________is empathetic Listening

Sympathetic
Sensitive
Active
Projective

ur tendency to seek out the company of others, even if we do not feel particularly close them is known as---  
Social cognition
Relationship
Attraction
Affiliation

Which of the four components of social support does NOT correspond to information-giving or anxiety reduction
Instrumental Support
Informational Support
Emotional Support
Appraisal Support

When compared to people who are less physically attractive, attractive people are viewed as being---  
More Sociable
less assertive
High in integrity
In Worse Mental Health
Characteristics of attitude is---  
Valence
Multiplexity
Centrality
All of the above

Stressors at workplace is termed as---

Organizational Stress
Family Stress
Physical Stress
None of the above

Eustress is---
Good Stress
Bad Stress
Neutral Stress
All of the above

Factors affecting Organizational Effectiveness are---

Overall Performance
Productivity
Flexibility and Adapt ion
All of the above

Consequences of stress can be---  

Physical
Psychological
Behavioral
All of the above

The stage of stress where maximum adaption is when the individual restores the equilibrium-

Alarm
Resistance
Exhaustion
None of the above

____________occurs when we feel insecure, inadequate, helpless or desperate.  
Eustress
Distress
Physiological Stress
Psychological Stress

There are _____________types of Personality---  

Three
Two
Multiple
Four

Type ‘b” Personality is---
Patient
Rude
Competitive
Aggressive

_____________method does not require the use of judges in scaling the statements.  

Thurstone Attitude Scale
Likert’s Scale
Opinion Surveys
Interview
_______refers to any incompatibility that an individual might perceive between two or more his attitudes

Cognitive Dissonance
Workforce Diversity
Behavioural component
None of the above

An atmosphere of objectivity and mutual trust can help reduce---  

Eustress
Distress
Environmental stress
Organisational Stress

In alarm stage, the resistance is---

Lowered
Exhausted
Medium
Higher

Music---  

Effects on attitude
Improve morale
Increase Production
All of the above

Stress results in---  

Physical deviation
Psychological Deviation
Behavioral Deviations
All of the above

What is the key word in understanding organization structure?

Control
Change
Process
Delegation

Which of the following is true of managers in relationship to conflict?  

Managers generally encourage low levels of conflict because it improves performance, up to a certain point
Managers generally ignore conflict.
Managers attempt to eliminate conflict because the organization rewards them for keeping  conflict out of their area of responsibility
Managers show no consistent attitude toward conflict

Organization Structures:

affect group behavior more than individual behavior
change rapidly to meet environmental and market change
contribute positively to organizational performance
can be defined simply as activities that occur regularly