Accommodation Management

Assignment A
1. List and describe the duties and responsibilities of floor supervisors.

2. Define the different types of cleaning 

3. Explain the steps to clean brass surfaces, also list the things required to clean it.

4. Explain the recent changes in Guest Room Key management in five-star hotels.

5. Explain any three reports generated by the housekeeping department, list their objective.

6. Define purchase, explain the purchase cycle.

7. Explain the various systems that are employed by hotels to reduce water consumption in the laundry.

8. Explain the importance of color and light in the interior designing of the guest room.

Assignment B
Case Detail:-
You are aware that maintaining guest rooms is one of the most important functions for the housekeeping department. Guest rooms are cleaned and maintained in a very effective and efficient manner, this requires thorough planning and standardizing of work. Guest room cleaning requires many tasks to be done at the same time you have to ensure that there is time standards that have to be followed so as to maintain desired productivity. 
Based on your understanding and skills answer the following questions:-
Please give your answer in at least 25 words and press save and continue button.
S. No.    Questions    Marks - 10

1. List the steps you will follow to clean the guest room. 

2. Describe in detail the difference of cleaning room when the guest is present in the room and the procedure followed by housekeeping personnel when DND card is placed outside the room.

3. Explain the steps for cleaning the guest bathroom.

Assignment C

Question No.  1    Marks - 10
Box sweeper is    

Options    
it is an electric operated cleaning equipment    
it is mechanical equipment for cleaning carpet surfaces    
cleaning bathroom surfaces    
cleaning gardens

Question No.  2    Marks - 10
Spring cleaning is done    

Options    
every week    
only in spring season    
once or twice in year    
every day

Question No.  3    Marks - 10
Size of king size bed sheet in inches is    

Options    
102x112    
108x110    
110x120    
100x120

Question No.  4    Marks - 10
Turndown service involves    

Options    
telling a guest that currently, all room attendants are busy    
preparing room for guest to sleep at night    
second service    
when guest check-in late at night

Question No.  5    Marks - 10
It is not a type of weave    

Options    
twill weave    
thick weave    
sateen weave    
plain weave

Question No.  6    Marks - 10
Room attendant has to make the room in evening if    

Options    
DND card is placed during day shift    
guest room is locked in day shift    
guest is not present in room during day shift    
room attendant doesn’t have time during day shift

Question No.  7    Marks - 10
Dobby cloth is another kind of    

Options    
plain weave fabric made of wool only.    
plain weave fabric made of wool only.    
plain weave fabric into which repeating geo­metric patterns are woven at regular intervals.    
plain weave fabric with solid colors and no designs

Question No.  8    Marks - 10
 A restaurant with 150 seats and a turnover of 2 for lunch will require a par stock of serviettes =    

Options    
1200    
800    
1600    
1000

Question No.  9    Marks - 10
Bed linen is stored in ________shelf of trolley    

Options    
4    
3    
2    
1

Question No.  10    Marks - 10
Chute is    

Options    
chimney which passes through all the floors to collect dirty linen    
chimney which passes through all the floors to collect dirty dishes    
chimney which passes through all the floors to collect waste    
chimney which passes through all the floors for better ventilation

Question No.  11    Marks - 10
The next stage in the laundry after collecting  linen is    

Options    
washing    
sorting    
pre wash    
stacking

Question No.  12    Marks - 10
The moisture left, even after spinning cloth is removed by    

Options    
dryers    
ironing    
sun drying    
dry cleaner

Question No.  13    Marks - 10
Floor seal is applied for    

Options    
non-absorbent and semi-permanent gloss    
absorbent and permanent gloss    
for shining surface only    
for making the floor harder    

Question No.  14    Marks - 10
Sleep out a room is a room    
Options    
when the guest is sleeping in the corridor due to a shortage of rooms
guest is allowed to sleep in front office due to a shortage of rooms    
when the guest is not found in his room during the night    
a room in a garden area isolated from the main building

Question No.  15    Marks - 10
Rentokil and Cuprinol is used to kill    
Options    
wood-boring beetle    
flies    
mosquitos    
bed beetle

Question No.  16    Marks - 10
Taski R3 is used as    
Options    
furniture polish    
bathroom cleaner    
air freshener    
glass cleaner

Question No.  17    Marks - 10
Taski ___ is used as furniture polish    
Options    
R 4    
R2    
R3    
R6

Question No.  18    Marks - 10
For cleaning bathroom we use Taski    

Options    
R 2    
R 1    
R4    
R3

Question No.  19    Marks - 10
Taski R5 is used as    
Options    
furniture polish    
bathroom cleaner    
air freshener    
glass cleaner    

Question No.  20    Marks - 10
For cleaning floors we use Taski    
Options    
R2    
R7    
R4    
R 1

Question No.  21    Marks - 10
Dry cleaning machine uses    
Options    
active water    
solvents or thinner    
ionized detergent    
liquid detegents

Question No.  22    Marks - 10
it is not a piece of linen    
Options    
mattress    
bed sheet    
bath towel    
bathrobe

Question No.  23    Marks - 10
Parlour room is    
Options    
a room with sofa cum bed    
sitting room or a living room not used as a bedroom    
room on the top floor, with one room open to sky    
room with large led screen for watching a movie or TV programs

Question No.  24    Marks - 10
Penthouse is    
Options    
a parlour room with sofa cum bed    
room with living room attached    
room on the top floor, with one room open to sky    
room with large led screen for watching movie or tv programs

Question No.  25    Marks - 10
Room with attached kitchen is known as    
Options    
studio room    
efficiency room    
penthouse    
cabana room

Question No.  26    Marks - 10
Scio room is    
Options    
room with king size bed    
room with queen size bed    
room with murphy bed    
room with no beds at all

Question No.  27    Marks - 10
Cloak room attendant is responsible for cleaning and maintenance of    
Options    
area outside hotel    
kitchens    
public area    
guest rooms

Question No.  28    Marks - 10
Sours are used to    
Options    
neutralize alkalinity of detergents    
to make dishes clean better    
to remove dirt’s from floor    
to clean granite tiles

Question No.  29    Marks - 10
Lead time is    
Options    
the time duration between ordering and actually receiving the goods    
time duration between deciding to order and to place the order with supplier    
the time duration between actually receiving the goods and paying the supplier    
the time duration between indenting for the goods by the department and the receiving it from the store

Question No.  30    Marks - 10
Stockless purchasing is also known as    
Options    
blanket order    
open market purchase    
Just in time purchase    
e purchase

Question No.  31    Marks - 10
It is not an example of an element of interior designing    
Options    
Space    
Line    
color    
Pattern

Question No.  32    Marks - 10
This is not the right alternative to increase space element in a small room    
Options    
use small furniture    
use lot of patterns    
install mirrors    
use solid colors    

Question No.  33    Marks - 10
A small refrigerator is provided in the guest room in which soft drinks and other drinks are stored for guest. It is known as    
Options    
mini fridge    
mini bar    
guest supply    
beverage bar

Question No.  34    Marks - 10
First step in cleaning room is    
Options    
swtich off lights    
switch off ac and ventilate the room    
start making bed    
dusting the furniture

Question No.  35    Marks - 10
Silverfish is an example of    
Options    
Japanese delicacy    
decorative fish for aquarium    
pest    
name of cleaning agent

Question No.  36    Marks - 10
Monochromatic color schemes refer to    
Options    
using multicolor in interior designing    
the color scheme in which hues and shades of a single color is used    
the color scheme in which black and white shades and hues are used    
the abstract color scheme in which designers can make any color arrangement

Question No.  37    Marks - 10
Complementary color scheme refers to    
Options    
using adjacent colors in color wheel    
using only primary colors in designing    
using exactly opposite colors of the color wheel    
the abstract color scheme in which designers can make any color arrangement

Question No.  38    Marks - 10
Options    
A horizontal fluorescent tube is placed behind a valance board casting upward light which Cornice lighting is    
Reflects off the ceiling and then down that shines on the drapery, thus producing both direct (downward light) and indirect (upward light) lighting.    
It consists of placing a continuous series of fluorescent tubes in a grove or trough placed on one or more walls of a room about 12 inches from the ceiling. This enables the light to be thrown on the ceiling and then in the room    
This refers to the underside panel of a built-in light source.    
A cornice is installed at the ceiling and directs the light downwards only. It can give a dramatic effect on drapery, wall coverings and pictures also emphasizing on ceiling height

Question No.  39    Marks - 10
Cove lighting is    
Options    
This refers to the underside panel of a built-in light source.    
A cornice is installed at the ceiling and directs the light downwards only. It can give a dramatic effect on drapery, wall coverings and pictures also emphasizing on ceiling height a horizontal fluorescent tube is placed behind a valance board casting upward light which reflects off the ceiling and then down that shines on the drapery, thus producing both direct (downward light) and indirect (upward light) lighting.    
It consists of placing a continuous series of fluorescent tubes in a grove or trough placed on one or more walls of a room about 12 inches from the ceiling. This enables the light to be thrown on the ceiling and then in the room

Question No.  40    Marks - 10
The capital budget refers to 
Options    
expected expenditure on long term assets of the organization    
expected expenditure on short term assets of the organization    
expected expenditure to run the organization    
expected expenditure to invest in equity of other organization