MGTC515  Business Communication

 

Q1 Charu is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication? 

 

• grapevine 

• downward 

• upward 

• horizontal 

 

Q3 Which is the BEST choice for the first sentence of a sales message? 

 

• A description of your product 

• The price of your product and easy steps for taking action 

• An astonishing fact related to your product 

• An acknowledgment of the receiver's interest in your product 

 

Q4 The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals. 

 

• e-mail 

• informal 

• formal 

• oral 

 

Q5 An organizational chart is a graphic representation of ____

 

• external communication channels utilized by the organization. 

• formal communication channels within the organization. 

• both informal and formal communication channels within the organization. 

• informal communication channels within the organization. 

 

Q6 In downward communication management attempts to_____ activities within an organization while with lateral communication management hopes to___ them. 

 

• control; coordinate 

• coordinate; control 

• conduct; control 

• coordinate; contain 

 

Q 7 A counterproposal 

 

• weakens your refusal by implying that you are not able to enforce your decision. 

• is unnecessary if you have stated your refusal tactfully. 

• should precede the refusal. 

• is an alternative to the action requested that helps preserve your future relationship with the receiver? 

 

Q 8 A new product to reduce cholesterol is on the market, with a price that is higher than that of competitors. Where should a writer or speaker introduce price in his or her sales message? 

 

• As the final thought of the message 

• Late in the message 

• At the beginning 

• Nowhere in the message 

 

Q10 The best definition for reliability is 

 

• a measure of the relationship between two variables. 

• a measure of the degree to which data measures what you intend for it to measure. 

• a measure of the accuracy and repeatability of the data. 

• none of these 

 

Q15 Which of the following would best capture the attention of the audience in an introduction to a speech about diversity in the workplace?

 

• My name is john smith, and today I will speak to you about managing intercultural world forces.

• My name is John smith, and I have 15 year of experience managing intercultural world forces.

• First of all, I would like to thank you for the opportunity to speak today on “Diversity in the workplace”

• How many of you were born outside the U.S? Let’s see a show of hands.

 

Q17 )  A manager who wants to introduce flexible work scheduled to a company will write which one of the following proposals for management consideration?

 

• RFP

• external proposal

• internal proposal.

• solicited proposal.

 

Q18 A letter of application or application email message ideally should be addressed to.

 

• a specific individual 

• whom it may concern. 

• the company.

• the human resource department.

Q23 Which is true concerning the format for electronic resumes? 

 

• Unless a certain software format is specified, it's best to send the document as a plain test version. 

• Some employers prefer that you send your resume as an inline document rather than an attachment. 

• You should send yourself and a couple of friends a copy of the resume to see if it looks correct on different computers. 

• All are true. 

 

Q24 Persuasion is the more than simply the act of convincing and selling, it also is a process of 

 

• Becoming an expert in your field.

• Strategy

• Learning and negotiation.

• Valuing and nurturing relationship 

 

Q25 In the question and answer period at the end of your presentation.

 

• avoid restating the question and focus on the answer.

• ask hostile questioners to leave the audience.

• encourage the audience to ask question.

• allow the questions to continue until there are no more asked.

 

Q26 Your intern forward message to you about a new computer virus that you discover is a hoax from a reliable source, what should you do?

 

• Reply to the email message and tell the intern he is an idiot for believing virus hoaxes. 

• forward the message to your superior, telling her that the intern is violating company policy about forwarding spam type messages

• reply to the message and tell him that you have discovered the virus is a hoax. also send him the web hoax information.

• Ignore the message.

 

Q27 When explaining “limitations” the researcher’s is noting.

 

• his or her own weaknesses and those of the team.

• Why there is not enough time to do a thorough job. 

• constraints which the researcher has chosen to the place on the research.

• normal constraints placed on the research which are beyond the control of the researcher.

 

Q29 Which of the following is the suggested four-step sequence for an inductive outline ?

 

• Get the reader’s attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action. 

• Mention the product, services, or ideas, get the reader’s attention ask for the specific action; and present documentable evidence of claims.

 

• State your reason for the writing mention your product or service, present convincing evidence regarding the claims made; and encourage action.

• Mention the product, service, or ideas, get the reader’s attention; present solid evidence of quality, and encourage action.

 

Q30 Trisha is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the point of his presentation?

 

• use long, complex sentence to enhance credibility.

• Using interesting anecdotes that tie into the presentation.

• Use presentation visual to enhance effectiveness.

• provides relevant statistics to lend authority to points

 

Q2 Charu is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication? 

 

• grapevine 

• downward 

• upward 

• horizontal 

 

Q3 Which of the following would best capture the attention of the audience in an introduction to a speech about diversity in the workplace?

 

• First, I would like to thank you for the opportunity to speak today on “Diversity in the workplace”

• My name is john smith, and today I will speak to you about managing intercultural world forces.

• My name is John smith, and I have 15 year of experience managing intercultural world forces.

• How many of you were born outside the U.S? Let’s see a show of hands.

 

Q5 Your intern forward message to you about a new computer virus that you discover is a hoax from a reliable source, what should you do?

 

a) Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

b) reply to the message and tell him that you have discovered the virus is a hoax. also send him the web hoax information.

c) Ignore the message.

d) forward the message to your superior, telling her that the intern is violating company policy about forwarding spam type messages.

 

Q8  Persuasion is the more than simply the act of convincing and selling , it also is a process of 

 

• Learning and negotiation.

• Valuing and nurturing relationship 

• Becoming an expert in your field .

• Strategy.

 

Q10  A new product to reduce cholesterol is on the market , with a price that is higher than that of competitors. Where should writer or a speaker introduce price in his or her sales message?

 

• At the beginning 

• late in the message .

• as the final thought of the message.

• Nowhere in the message .

 

Q13   When creating a “winning team” to prepare and deliver a team presentation.

 

• “Divvy up” the work into pieces and go through one complete practice prior to the presentation date.

• chose all the members based on their presentation  date.

• determine whether each selected member will be committed to supporting the team strategy and schedule.

• all of the above .

 

Q15  In the question and answer period at the end of your presentation.

 

• encourage the audience to ask question.

• ask hostile questioners to leave the audience.

• allow the questions to continue until there are no more asked.

• avoid restating the question and focus on the answer.

 

Q17  Which is the BEST choice for the first sentence of a sales message? 

 

• An astonishing fact related to your product 

• The price of your product and easy steps for taking action 

• A description of your product 

• An acknowledgment of the receiver's interest in your product 

 

Q18  What is the correct order of the inductive writing sequence?

 

• buffer, reason, bad news, counterproposal, and desire to continue the relationship.

• Reason, neutral idea, bad news, and desire to continue the relationship.

• Bad news, reason, bad news, and desire to continue the relationship.

• Buffer, bad news, reason, counterproposal, and desire to continue the relationship.

 

Q19  A manager who wants to introduce flexible work scheduled to a company will write which one of the following proposals for management consideration?

 

• solicited proposal.

• RFP

• external proposal

• internal proposal.

 

Q22  The best definition for reliability is 

 

• a measure of the relationship between two variables. 

• a measure of the degree to which data measures what you intend for it to measure. 

• a measure of the accuracy and repeatability of the data. 

• none of these 

 

Q23  Which of the following is NOT true of guarantees and free trial offers? 

 

• The positive connotations of such messages are stronger than the negatives, since the seller has a definite plan for ensuring that buyers get value for money spent. 

• The purpose of the guarantee or free trial is to deter the reader from personally checking the product and comparing it with competing items. 

• Guarantees and free trials convey a negative connotation that the purchase could be regretted or refused. 

• If terms of a guarantee are long or complex, they can be included in an enclosure. 

 

Q24  Which of the following is the suggested four-step sequence for an inductive outline ?

 

• Get the readers attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action. 

• Mention the product, services, or ideas, get the reader’s attention ask for the specific action; and  present documentable evidence of claims.

• State your reason for the writing mention your product or service, present convincing  evidence regarding the claims made; and encourage action.

• Mention the product, service, or ideas, get the reader’s attention; present solid evidence of quality, and  encourage action.

 

Q25  Which of these would be a consideration in the characteristics of your audience?

 

• technical jargon and acronyms .

• culture within the organization.

• difference in values or religion 

• all of the above.

 

Q28   The ______ communication channel is created by management to control individual and group behavior and to achieve the organizational goals .

 

• informal

• formal

• e-mail

• oral

 

Q29  Intrapersonal communication occurs when.

 

• two  people are involved in the process.

• teamwork dynamic contribute to the feedback.

• individuals from two different organization communicate effectively.

• an individual processes information individually

 

28) Which of the following is the suggested four-step sequence for an inductive outline ?

a) Mention the product, service, or ideas, get the readers attention; present solid evidence of quality, and  encourage action.

b)Mention the product, services, or ideas, get the readers attention ask for the specific action; and  present documentable evidence of claims.

c) Get the readers attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action.

d) State your reason for the writing mention your product or service, present convincing  evidence regarding the claims made; and encourage action.

 

27)Which of the following objective is 

ze concerning the conducing of the secondary research?

a) Some employers prefer than you send your resume as an online document rather than an attachment.

b)Unless a certain software format is specified, it is best to send the document as a plain test version.

c) You should send yourself and a couple a friend a copy of the resume to see if it looks correct on different computers.

d) All are true. 

 

26) Which of the following objectives is NOT true  concerning of secondary research ?

a) It establishes a base for further research.

b) It reveals areas of needed research .

c) It Often eliminates the need for primary research 

d) It avoids needless duplication of research efforts.

 

25) What is the correct order of the inductive writing sequence?

a) buffer, reason , bad news, counterproposal, and desire to continue the relationship.

b) Reason, neutral idea, bad news, and desire to continue the relationship.

c) Bad news, reason, bad news, and desire to continue the relationship.

d) Buffer, bad news, reason , counterproposal, and desire to continue the relationship.

 

24) When creating a “writing team “ to prepare and deliver a team presentation.

a) “divvy up” the work into the pieces and go through one complete practice pair to the presentation date.

b) choose all members based on their presentation skills. 

c) determine whether each selected member will be committed to supporting the team strategy and schedule.

d) All of the above .

 

23) When explaining “limitations” the researcher’s is noting.

a) his or her own weaknesses and those of the team.

b) Why there is not enough time to do a thorough job. 

c) constraints which the researcher has chosen to the place on the research.

d) normal constraints placed on the research which are beyond the control of the researcher.

 

20) Your shift has worked to successfully completed a project for a large advertising client . Which of the following is the best way for you to express thanks to the staff? 

a) Thank them at the staff meeting next week.

b) post a note on the company intranet.

c) ask your administrative assistance to post a note in the lunch room.

d) send an email immediately to all staff.

 

19) In downward communication management attempt to_ Activities within an organization while with lateral communication management hopes to ____them.

a) Control; coordinate

b) coordinate: control

c)coordinate; control

d) conduct; control

 

18) Intrapersonal communication occurs when.

a) two  people are involved in the process.

b)teamwork dynamic contribute to the feedback.

c) individuals from two different organization communicate effectively.

d) an individual processes information individually.

 

14) Persuasion is the more than simply the act of convincing and selling , it also is a process of 

a) Learning and negotiation.

b) Valuing and nurturing relationship 

c) Becoming an expert in your field .

d) Strategy.

 

13) A new product to reduce cholesterol is on the market , with a price that is higher than that of competitors. Where should writer or a speaker introduce price in his or her sales message?

a) At the beginning 

b) late in the message .

c) as the final thought of the message.

d) Nowhere in the message .

 

10) Which of these would be a consideration in the characteristics of your audience?

a) technical jargon and acronyms .

b) culture within the organization.

c) difference in values or religion 

d) all of the above.

 

8) By sending unsolicited application letters. 

a) You decrease the possibility of finding employers who have employment needs.

b) you save on your copying and postage costs of job searching .

c) you alert employers to needs not previously identified for someone with your abilities.

d) you are able to be more specific in the opening paragraph.

 

7) A letter of application or application email message ideally should be addressed to .

a) a specific individual 

 b) the individual resource department.

c) whom it may concern. 

d) the company.

 

6) If your research calls for counting the number of the people entering two grocery stores, recording certain physical characteristic, and comparing those two sets of data , you would be conducing _____ research.

a) observational.

b) normative.

c) experimental.

c) replication .

 

4) The ______ communication channel is created by management to control individual and group behavior and to achieve the organizational goals .

a) informal

b) formal

c) e-mail

d) oral

 

3) Which of the following represents the correct sequence of step in the problem-solving process ?

a) Recognize and define the problem; collect and organize the data; select method of solution; arrives at an answer.

b) Select a method of solution; recognize and define the problem; organize the data; arrives at a answer.

c) recognize and define the problem ; select a method of solution ; collect and organize the data; arrives at an answer

d) select a method of solution; collect and organize the data; recognize and define the problem; arrives at an answer.

 

30)Which of the following would best capture the attention of the audience in  an introduction to a speech about diversity in the workplace?

a) First of all, I would like to thank you for the opportunity to speak today on “Diversity in the workplace”

b) My name is john smith, and today I will speak to you about managing intercultural world forces.

c) My name is John smith, and I have 15 year of experience managing intercultural world forces.

d) How many of you were born outside the U.S ? Let’s see a show of hands.

 

28) An organization chart is a graphic representation of ______

a)  informal communication channel within the organization.

b) both informal and formal communication channels within the organization.

c) formal communication channels within the organization.

d) external communication channels utilized by the organization.

 

 23) When explaining “limitations” the researcher’s is noting.

a) his or her own weaknesses and those of the team.

b) Why there is not enough time to do a thorough job. 

c) constraints which the researcher has chosen to the place on the research.

d) normal constraints placed on the research which are beyond the control of the researcher.

 

22) What is the correct order of the inductive writing sequence?

a) buffer, reason , bad news, counterproposal, and desire to continue the relationship.

b) Reason, neutral idea, bad news, and desire to continue the relationship.

c) Bad news, reason, bad news, and desire to continue the relationship.

d) Buffer, bad news, reason , counterproposal, and desire to continue the relationship.

 

20) When creating a “winning team” to prepare and deliver a team presentation.

a) “Divvy up” the work into pieces and go through one complete practice prior to the presentation date.

b) chose all the members based on their presentation  date.

c) determine whether each selected member will be committed to supporting the team strategy and schedule.

d) all of the above .

 

18)  Completing a self-, career , and job analysis will assist you in the employment process by

a) identifying your qualification as they relate to an employer’s needs.

b) ensuring that you have selected the right career.

c) comparing your qualification to the duties and responsibilities of the job you are seeking .

d) achieving all of the above.

 

17) the senders of a message should analyses the audience before developing the written message in order to do which of the following?

a) establish rapport and credibility 

 b) address the receiver’s needs

c) Simplify the task of organizing the message.

d) all of the above.

 

16) In text citations for paraphrases prepare using the APA format include the following.

a) author’s first and last name, and date of publication.

b) authors last name and date of publication.

c) Author’s first initial , last name , and date of the duplication.

d) author’s last name, and page number.

13) Which of the following is the suggested four-step sequence for an inductive outline ?

a) Mention the product, service, or ideas, get the reader’s attention; present solid evidence of quality, and  encourage action.

b)Mention the product, services, or ideas, get the reader’s attention ask for the specific action; and  present documentable evidence of claims.

c) Get the reader’s attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action.

d) State your reason for the writing mention your product or service, present convincing  evidence regarding the claims made; and encourage action.

 

9)  A manager who wants to introduce flexible work scheduled to a company will write which one of the following proposals for management consideration?

a) solicited proposal.

b) RFP

c) external proposal

d) internal proposal.

8) Trisha is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the point of his presentation?

a)Using interesting anecdotes that tie into the presentation.

b) provides relevant statistics to lend authority to points

c) Use presentation visual to enhance effectiveness.

d) use long, complex sentence to enhance credibility.

 

7) Which of the following  is Not true of a persuasive claim message?

a) It should use a deductive sequence.

b) it should ask for the adjustment late in the message.

c) it should stress an appeal throughout the message.

d) it should remind the receiver of a benefit that occurs from doing as asked.

 

6) The grapevine in an organization.

a) is typically no more or less accurate than other channels.

b) serves no necessary purpose ; thus , managers should work to eliminate it.

c) passes a message in single file from person to person until it finally reaches the end of the line.

d) has a single, consistent source.

 

5) Your intern forward message to you about a new computer virus that you discover is a hoax from a reliable source, what should you do?

a) Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

b) reply to the message and tell him that you have discovered the virus is a hoax . also send him the web hoax information.

c) Ignore the message.

d) forward the message to your superior , telling her that the intern is violating company policy about forwarding spam type messages.

 

1)Which of the following objective is NOT true concerning the conducing of the secondary research?

a) It establishes a base for further research.

b) It reveals areas of needed research .

c) It often eliminates the needs for primary research.

d) It avoids needless duplication of research efforts.

 

28) Which of the following is the suggested four-step sequence for an inductive outline ?

a) Mention the product, service, or ideas, get the readers attention; present solid evidence of quality, and  encourage action.

b)Mention the product, services, or ideas, get the readers attention ask for the specific action; and  present documentable evidence of claims.

c) Get the readers attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action.

d) State your reason for the writing mention your product or service, present convincing  evidence regarding the claims made; and encourage action.

 

27)Which of the following objective is NOT true concerning the conducing of the secondary research?

a) Some employers prefer than you send your resume as an online document rather than an attachment.

b)Unless a certain software format is specified, it is best to send the document as a plain test version.

c) You should send yourself and a couple a friend a copy of the resume to see if it looks correct on different computers.

d) All are true. 

 

26) Which of the following objectives is NOT true  concerning of secondary research ?

a) It establishes a base for further research.

b) It reveals areas of needed research .

c) It Often eliminates the need for primary research 

d) It avoids needless duplication of research efforts.

 

25) What is the correct order of the inductive writing sequence?

a) buffer, reason , bad news, counterproposal, and desire to continue the relationship.

b) Reason, neutral idea, bad news, and desire to continue the relationship.

c) Bad news, reason, bad news, and desire to continue the relationship.

d) Buffer, bad news, reason , counterproposal, and desire to continue the relationship.

 

24) When creating a “writing team “ to prepare and deliver a team presentation.

a) “divvy up” the work into the pieces and go through one complete practice pair to the presentation date.

b) choose all members based on their presentation skills. 

c) determine whether each selected member will be committed to supporting the team strategy and schedule.

d) All of the above .

 

23) When explaining “sales” the researcher’s is noting.

a) his or her own weaknesses and those of the team.

b) Why there is not enough time to do a thorough job. 

c) constraints which the researcher has chosen to the place on the research.

d) normal constraints placed on the research which are beyond the control of the researcher.

 

20) Your shift has worked to successfully completed a project for a large advertising client . Which of the following is the best way for you to express thanks to the staff? 

a) Thank them at the staff meeting next week.

b) post a note on the company intranet.

c) ask your administrative assistance to post a note in the lunch room.

d) send an email immediately to all staff.

 

19) In downward communication management attempt to_ Activities within an organization while with lateral communication management hopes to ____them.

a) Control; coordinate

b) coordinate: control

c)coordinate; control

d) conduct; control

 

14) Persuasion is the more than simply the act of convincing and selling , it also is a process of 

a) Learning and negotiation.

b) Valuing and nurturing relationship 

c) Becoming an expert in your field .

d) Strategy.

 

13) A new product to reduce cholesterol is on the market , with a price that is higher than that of competitors. Where should writer or a speaker introduce price in his or her sales message?

a) At the beginning 

b) late in the message.

c) as the final thought of the message.

d) Nowhere in the message.

 

10) Which of these would be a consideration in the characteristics of your audience?

a) technical jargon and acronyms .

b) culture within the organization.

c) difference in values or religion 

d) all of the above.

 

8) By sending unsolicited application letters. 

a) You decrease the possibility of finding employers who have employment needs.

b) you save on your copying and postage costs of job searching .

c) you alert employers to needs not previously identified for someone with your abilities.

d) you are able to be more specific in the opening paragraph.

 

7) A letter of application or application email message ideally should be addressed to .

a) a specific individual 

 b) the individual resource department.

c) whom it may concern. 

d) the company.

 

6) If your research calls for counting the number of the people entering two grocery stores, recording certain physical characteristic, and comparing those two sets of data , you would be conducing _____ research.

a) observational.

b) normative.

c) experimental.

c) replication .

 

4) The ______ communication channel is created by management to control individual and group behavior and to achieve the organizational goals .

a) informal

b) formal

c) e-mail

d) oral

 

3) Which of the following represents the correct sequence of step in the problem-solving process ?

a) Recognize and define the problem; collect and organize the data; select method of solution; arrives at an answer.

b) Select a method of solution; recognize and define the problem; organize the data; arrives at a answer.

c) recognize and define the problem ; select a method of solution ; collect and organize the data; arrives at an answer

d) select a method of solution; collect and organize the data; recognize and define the problem; arrives at an answer.

 

30)Which of the following would best capture the attention of the audience in  an introduction to a speech about diversity in the workplace?

a) First of all, I would like to thank you for the opportunity to speak today on “Diversity in the workplace”

b) My name is john smith, and today I will speak to you about managing intercultural world forces.

c) My name is John smith, and I have 15 year of experience managing intercultural world forces.

d) How many of you were born outside the U.S ? Let’s see a show of hands.

 

28) An organization chart is a graphic representation of ______

a)  informal communication channel within the organization.

b) both informal and formal communication channels within the organization.

c) formal communication channels within the organization.

d) external communication channels utilized by the organization.

 

23) When explaining “limitations” the researcher’s is noting.

a) his or her own weaknesses and those of the team.

b) Why there is not enough time to do a thorough job. 

c) constraints which the researcher has chosen to the place on the research.

d) normal constraints placed on the research which are beyond the control of the researcher.

 

22) What is the correct order of the inductive writing sequence?

a) buffer, reason , bad news, counterproposal, and desire to continue the relationship.

b) Reason, neutral idea, bad news, and desire to continue the relationship.

c) Bad news, reason, bad news, and desire to continue the relationship.

d) Buffer, bad news, reason , counterproposal, and desire to continue the relationship.

 

20) When creating a “winning team” to prepare and deliver a team presentation.

a) “Divvy up” the work into pieces and go through one complete practice prior to the presentation date.

b) chose all the members based on their presentation  date.

c) determine whether each selected member will be committed to supporting the team strategy and schedule.

d) all of the above .

 

18)  Completing a self-, career , and job analysis will assist you in the employment process by

a) identifying your qualification as they relate to an employer’s needs.

b) ensuring that you have selected the right career.

c) comparing your qualification to the duties and responsibilities of the job you are seeking .

d) achieving all of the above.

 

17) the senders of a message should analyses the audience before developing the written message in order to do which of the following?

a) establish rapport and credibility 

 b) address the receiver’s needs

c) Simplify the task of organizing the message.

d) all of the above.

 

16) In text citations for paraphrases prepare using the APA format include the following.

a) author’s first and last name, and date of publication.

b) authors last name and date of publication.

c) Author’s first initial , last name , and date of the duplication.

d) author’s last name, and page number.

 

13) Which of the following is the suggested four-step sequence for an inductive outline ?

a) Mention the product, service, or ideas, get the reader’s attention; present solid evidence of quality, and  encourage action.

b)Mention the product, services, or ideas, get the reader’s attention ask for the specific action; and  present documentable evidence of claims.

c) Get the reader’s attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action.

d) State your reason for the writing mention your product or service, present convincing  evidence regarding the claims made; and encourage action.

 

9)  A manager who wants to introduce flexible work scheduled to a company will write which one of the following proposals for management consideration?

a) solicited proposal.

b) RFP

c) external proposal

d) internal proposal.

8) Trisha is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the point of his presentation?

a)Using interesting anecdotes that tie into the presentation.

b) provides relevant statistics to lend authority to points

c) Use presentation visual to enhance effectiveness.

d) use long, complex sentence to enhance credibility.

 

7) Which of the following  is Not true of a persuasive claim message?

a) It should use a deductive sequence.

b) it should ask for the adjustment late in the message.

c) it should stress an appeal throughout the message.

d) it should remind the receiver of a benefit that occurs from doing as asked.

 

6) The grapevine in an organization.

a) is typically no more or less accurate than other channels.

b) serves no necessary purpose ; thus , managers should work to eliminate it.

c) passes a message in single file from person to person until it finally reaches the end of the line.

d) has a single, consistent source.

 

5) Your intern forward message to you about a new computer virus that you discover is a hoax from a reliable source, what should you do?

a) Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

b) reply to the message and tell him that you have discovered the virus is a hoax . also send him the web hoax information.

c) Ignore the message.

d) forward the message to your superior , telling her that the intern is violating company policy about forwarding spam type messages.

 

1)Which of the following objective is NOT true concerning the conducing of the secondary research?

a) It establishes a base for further research.

b) It reveals areas of needed research .

c) It often eliminates the needs for primary research.

d) It avoids needless duplication of research efforts.

 

1. Which of the following represents the correct sequence of steps in the problem -solving process?

• Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer.

• Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer. 

• Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer. 

• Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer.

2. Which contextual dimension would be most affected by your friendship of several years with your boss?

• cultural

• social

• physical

• chronological

4. In-text citations for paraphrases prepared using the APA format include the following:

• Author's last name, and page number

• Author's last name, and date of publication

• Author's first and last name, and date of publication

• Author's first initial, last name, and date of publication

5. An analytical report

• both a and b are correct.

• neither a nor b is correct.

• is designed to solve a specific problem or answer research questions.

• draws inferences in its body and therefore does not have a conclusions section.

6. The writer of a long report that contains many ideas and sections will likely benefit from

• the elimination of objective terms.

• the development of a list of jargon to be use.

• the preparation of a planning outline.

• All of the above.

7. The richest channel of communication is

• an oral presentation

• face-to-face communication

• written messages

• the telephone

8. Which is true concerning the format for electronic resumes?

• All are true.

• You should send yourself and a couple of friends a copy of the resume to see if it looks correct on different computers.

• Unless a certain software format is specified, it's best to send the document as a plain test version.

• Some employers prefer  that you send your resume as an inline document rather than an attachment.

10. Which of the following summarizes the AIDA steps in the persuasive process?

• Get attention, investigate, create desire, encourage acceptance. 

• Get attention, arouse interest, create desire, encourage action. 

• Get attention, instigate action, discuss benefits, create acceptance.

• Gain acceptance, invite questions, designate action, encourage action.

11. Which of the following would best capture the attention of the audience in an introduction to a speech about diversity in the workplace?

• How many of you were born outside the U.S.? Let's see a show of hands.

• First of all, I would like to thank you for the opportunity to speak today on "Diversity in the Workplace." 

• My name is John Smith, and today I will speak to you about managing intercultural workforces.

• My name is John Smith, and I have 15 years of experience managing intercultural workforces .

12. Which of the following is NOT an error in data gathering?

• Gathering too much information and then attempting to use all of it

• Administering the survey to a small group of thepopulation before conducting the actual survey

• All of the above are errors.

• Using samples that are too small

13. The sender of a message should analyze the audience before developing the written message in order to do which of the following?

• All of the above

• Address the receiver’s needs

• Establish rapport and credibility

• Simplify the task of organizing the message

14. Which of the following is NOT an example of good email etiquette?

• Do not send messages when you are angry.

• Forward an email from another person only with the permission of the original writer.

• Send short, direct messages that would typically be sent through memos.

• Check email several times each hour so that it is evident that you are working hard on the job

 

15. An organizational chart is a graphic representation of ____ 

• formal communication channels within the organization.

• informal communication channels within the organization.

• both informal and formal communication channels within the organization.

• external communication channels utilized by the organization.

16. When explaining 'limitations,' the researcher is noting

• why there is not enough time to do a thorough job.

• normal constraints placed on the research which are beyond the control of the researcher.

• constraints which the researcher has chosen to place on the research.

• his or her own weaknesses and those of the team.

17. If your research calls for counting the number of people entering two grocery stores, recording certain physical characteristics, and comparing those two sets of data, you would be conducting _______ research.

• replication 

• observational 

• experimental 

• normative

18. R & R Associates wants to ask companies to submit bids to design the lighting in their new building. The Associates will develop which of the following documents to solicit bids?

• Internal proposal

• Unsolicited proposal 

• Request for proposal 

• External proposal

19. Which of these would be a consideration in the characteristics of your audience?

• Technical jargon and acronyms

• All of the choices

• Culture within the organization

• Differences in values or religion

20. Which of the following is NOT one of the steps in the research phase of a job search?

• Send application letters to prospective employers. 

• Gather relevant information for decision-making. 

• Identify key qualifications that enhance your marketability. 

• Prepare a company/job profile.

21. Organizing a message before writing it

• lengthens the time spent composing the message. 

• enables the writer to follow the inductive outline. 

• All of the above

• ensures that ideas are presented clearly and logically.

22. What is the correct order for the inductive ?

• Buffer, reasons, bad news, counterproposal, and desire to continue the relationship 

• Bad news, reasons, counterproposal, and desire to continue the relationship 

• Reasons, neutral idea, bad news, and desire to continue the relationship

• Buffer, bad news, reasons, counterproposal, and desire to continue the relationship

23. Which of the following is NOT a benefit of e-mail?

• E-mail reaches people more quickly than letters or memorandums.

• E-mail relieves the recipient from playing "telephone tag."

• E-mail is private because it requires the use of a password to access it.

• E-mail can be easily discarded when the message does not have to be kept.

24. When formatting a scannable version of your resume,

• keep white space to a minimum to make scanning simpler and less time consuming.

• italicize business, school and college names.

• use bullets rather than headings to differentiate the sections of the resume.

• stay with a plain design with no special formatting.

25. As vice president of sales, you would like to send company personnel a message about the company's first quarter sales results. Which of the following would be the best subject line for your message?

• Sales Figures 

• Good News!

• FYI [For Your Information]

• First Quarter Sales Exceed Projections

 

26. In the question-and-answer period at the end of your presentation,

• encourage the audience to ask questions.

• ask hostile questioners to leave the audience.

• allow the questions to continue until there are no more asked.

• avoid restating the question and focus on the answer.

27. A manager is faced with having to lay off some of bis staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOST appropriate for sharing this news, given the sensitive nature of the message?

• An email message

• A well-written, empathetic letter

• A face-to-face meeting with each employee

• A phone call

28. Chetna is developing appropriate presentation visuals for an upcoming workshop . Which of the following is NOT a limitation of using an electronic presentation?

• Is not easily updated.

• Can lead to poor delivery if misused. 

• Poses technology failure challenges. 

• Can require highly developed skills.

29. Which of the following is NOT true of a persuasive claim message?

• It should ask for the adjustment late in the message.

• It should stress an appeal throughout the message.

• It should remind the receiver of a benefit that occurs from doing as asked.

• It should use a deductive sequence.

30. Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

• Ignore the message.

• Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax information .

• Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding spam-type

• messages.

• Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

 

1. When explaining 'limitations,' the researcher is noting

• why there is not enough time to do a thorough job.

• his or her own weaknesses and those of the team.

• constraints which the researcher has chosen to place on the research.

• normal constraints placed on the research which are beyond the control of the researcher.

2. Which of the following is NOT true of a persuasive claim message?

• It should ask for the adjustment late in the message.

• It should stress an appeal throughout the message.

• It should remind the receiver of a benefit that occurs from doing as asked.

• It should use a deductive sequence.

5. In downward communication management attempts to activities within an organization while with lateral communication management hopes to ______ them.

• coordinate; contain 

• conduct; control 

• control; coordinate 

7. Trisha is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the points of bis presentation?

• Provide relevant statistics to lend authority to points. 

• Use interesting anecdotes that tie into the presentation. 

• Use presentation visuals to enhance effectiveness.

• Use long, complex sentences to enhance credibility.

8. Completing a self-, career, and job analysis will assist you in the employment process by

• identifying your qualification as they relate to an employer’s needs.

• ensuring that you have selected the right career.

• comparing your qualification to the duties and responsibilities of the job you are seeking

• .

• achieving all of the above.

 

10. Which of the following objectives is NOT true concerning of secondary research ?

• It establishes a base for further research.

• It reveals areas of needed research .

• It Often eliminates the need for primary research 

• It avoids needless duplication of research efforts.

11. In order to maintain your credibility and help control your emotions,

• listen carefully to what the other person has to say.

• exercise to get rid of tension.

• All of the choices describe ways to maintain credibility and control emotions. 

• put yourself in the other person's shoes.

14. Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

• Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax information .

• Ignore the message.

• Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

• Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding spam-type messages.

17. Which of the following statements best summarizes the role of online job searching?

• Online job searching is a trend that can be expected to lose popularity over time.

• Job seekers in the current job market can give up traditional means of searching for jobs and concentrate solely on online job search techniques.

• Online job searching is important for technical job seekers in computer-related fields, but not for mainstream job seekers.

• Online employment search capabilities extend the range of possibilities previously available to the job seeker .

19. Claims related to product warranties, guarantees, or contractual conditions are typically ____ claims.

• persuasive 

• routine

• good-news 

• deductive

20. The ___ communication channel is created by management to control individual and group behavior and to achieve the organization 's goals.

• formal

• e-mail

• informal 

• oral

21. A manager who wants to introduce flexible work schedules to a company will write which one of the following proposals for management  consideration?

• solicited proposal 

• internal proposal 

• external proposal 

• RFP

22. In writing a routine claim, how would the message be structured?

• None of the above

• The message should begin with a request for action.

• The message should begin with an expression of appreciation for the customer's business.

• The message should begin with the details and explanation.

23. Charu is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication? 

• grapevine 

• downward 

• upward 

• horizontal

24. The grapevine in an organization

• has a single, consistent source.

• is typically no more or less accurate than other channels.

• serves no necessary purpose; thus, managers should work to eliminate it.

• passes a message in single file from person to person until it finally reaches the end of the line.

25. Which of the following is recommended advice when writing an appreciation message?

• Time the message to arrive two to three weeks following the action or event.

• Send a copy of the appreciation message to the individual 's supervisor.

• Use slight exaggerations to communicate your favorable attitude.

• Avoid specific remarks about the receiver's performance or achievement.

27. By sending unsolicited application letters,

• you decrease the possibility of finding employers who have employment needs.  

• you alert employers to needs not previously identified for someone' with your abilities. 

• you save on your copying and postage costs of job searching.

• you are able to be more specific in the opening paragraph.

28. Which of the following represents the correct sequence of steps in the problem -solving process?

• Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer. 

• Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer. 

• Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer. 

• Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer.

29. Chetna is developing appropriate presentation visuals for an upcoming workshop . Which of the following is NOT a limitation of using an electronic presentation?

• Is not easily updated.

• Can lead to poor delivery if misused. 

• Poses technology failure challenges. 

• Can require highly developed skills.

 

3. Which of the following objectives is NOT true  concerning of secondary research ?

• It establishes a base for further research.

• It reveals areas of needed research .

• It Often eliminates the need for primary research 

• It avoids needless duplication of research efforts.

4. By sending unsolicited application letters,

• you decrease the possibility of finding employers who have employment needs.  

• you alert employers to needs not previously identified for someone' with your abilities. 

• you save on your copying and postage costs of job searching.

• you are able to be more specific in the opening paragraph.

 

6. In downward communication management attempts to activities within an organization while with lateral communication management hopes to ______ them.

• coordinate; contain 

• conduct; control 

• control; coordinate 

• coordinate; control

7. When creating a “winning team” to prepare and deliver a team presentation.

• “Divvy up” the work into pieces and go through one complete practice prior to the presentation date.

• chose all the members based on their presentation date.

• determine whether each selected member will be committed to supporting the team strategy and schedule.

• all of the above .

8. Which of the following is true of personal space requirements?

• The study of space requirements is known as chronemics.

• In the United States culture, very little personal space is expected or required as compared to other cultures of the world.

• Space operates as a language. just as time does.

• All of the above statements are true.

9. A counterproposal 

• weakens your refusal by implying that you are not able to enforce your decision. 

• is unnecessary if you have stated your refusal tactfully. 

• should precede the refusal. 

• is an alternative to the action requested that helps preserve your future relationship with the receiver. 

10. Which is the BEST choice for the first sentence of a sales message? 

• An astonishing fact related to your product 

• The price of your product and easy steps for taking action 

• A description of your product 

• An acknowledgment of the receiver's interest in your product 

11. Which is true concerning the format for electronic resumes?

• All are true.

• You should send yourself and a couple of friends a copy of the resume to see if it looks correct on different computers.

• Unless a certain software format is specified, it's best to send the document as a plain test version.

• Some employers prefer that you send your resume as an inline document rather than an attachment.

12. A new product to reduce cholesterol is on the market, with a price that is higher than that of competitors. Where should a writer or speaker introduce price in his or her sales message? 

• As the final thought of the message 

• Late in the message 

• At the beginning 

• Nowhere in the message 

13. The ___ communication channel is created by management to control individual and group behavior and to achieve the organization 's goals.

• formal

• e-mail

• informal 

• oral

14. Face-to-face meetings are considered in information richness.

• high

• equal

• low

• medium

15. Which of the following statements represents the best advice for inclusion of personal information on a resume?

• None of the above are appropriate advice.

• Reveal ethnic background only if it is job related.

• Include height, weight, and a personal photograph to make you appear real to the employer and not just a paper "cutout."

• Exclude any mention of interests and hobbies; they are not job related.

 

17. A letter of application or application email message ideally should be addressed to.

• a specific individual 

• whom it may concern. 

• the company.

• the human resource department.

18. Trisha is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the points of bis presentation?

• Provide relevant statistics to lend authority to points. 

• Use interesting anecdotes that tie into the presentation. 

• Use presentation visuals to enhance effectiveness.

• Use long, complex sentences to enhance credibility.

19. What is the correct order for the inductive ?

• Buffer, reasons, bad news, counterproposal, and desire to continue the relationship 

• Bad news, reasons, counterproposal, and desire to continue the relationship 

• Reasons, neutral idea, bad news, and desire to continue the relationship

• Buffer, bad news, reasons, counterproposal, and desire to continue the relationship

21.  

• use letters but not e-mail or voice mail.

• use email but not letter or voice.

• use email and letter but not use voice mail.

• use e-mail, memos, or voice email.

23. Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

• Ignore the message.

• Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax information .

• Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding spam-type

• messages.

• Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

25. Which of the following is NOT true of guarantees and free trial offers? 

• The positive connotations of such messages are stronger than the negatives, since the seller has a definite plan for ensuring that buyers get value for money spent. 

• The purpose of the guarantee or free trial is to deter the reader from personally checking the product and comparing it with competing items. 

• Guarantees and free trials convey a negative connotation that the purchase could be regretted or refused. 

• If terms of a guarantee are long or complex, they can be included in an enclosure. 

 

27. The grapevine in an organization

• has a single, consistent source.

• is typically no more or less accurate than other channels.

• serves no necessary purpose; thus, managers should work to eliminate it.

• passes a message in single file from person to person until it finally reaches the end of the line.

29. Chetna is developing appropriate presentation visuals for an upcoming workshop . Which of the following is NOT a limitation of using an electronic presentation?

• Is not easily updated.

• Can lead to poor delivery if misused. 

• Poses technology failure challenges. 

• Can require highly developed skills.

30. In the question-and-answer period at the end of your presentation,

• encourage the audience to ask questions.

• ask hostile questioners to leave the audience.

• allow the questions to continue until there are no more asked.

• avoid restating the question and focus on the answer.

 

1. The grapevine in an organization

• has a single, consistent source.

• is typically no more or less accurate than other channels.

• serves no necessary purpose; thus, managers should work to eliminate it.

• passes a message in single file from person to person until it finally reaches the end of the line.

2. Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the best way for you to express thanks to the staff?

• Thank them at the staff meeting next week.

• Post a note on the company intranet 

• ask your administrative assistant to post a note  in the lunchroom.

• send an email immediately to all stuff

6. Which of the following would best capture the attention of the audience in an introduction to a speech about diversity in the workplace?

• How many of you were born outside the U.S.? Let's see a show of hands.

• First of all, I would like to thank you for the opportunity to speak today on "Diversity in the Workplace." 

• My name is John Smith, and today I will speak to you about managing intercultural workforces.

• My name is John Smith, and I have 15 years of experience managing intercultural workforces.

7. By sending unsolicited application letters,

• you decrease the possibility of finding employers who have employment needs.  

• you alert employers to needs not previously identified for someone' with your abilities. 

• you save on your copying and postage costs of job searching.

• you are able to be more specific in the opening paragraph.

8. Which of the following is NOT correct concerning the chronological resume?

• It is especially effective for applicants who have gaps in employment or who have held various types of jobs.

• It is the traditional organization format for resumes.

• Reverse chronological order for dates is typical in this type of resume, although it is not always effective.

• It can emphasize either education or experience.

11. When explaining 'limitations,' the researcher is noting

• why there is not enough time to do a thorough job.

• normal constraints placed on the research which are beyond the control of the researcher.

• constraints which the researcher has chosen to place on the research.

• his or her own weaknesses and those of the team.

12. Which is true concerning the format for electronic resumes?

• All are true.

• You should send yourself and a couple of friends a copy of the resume to see if it looks correct on different computers.

• Unless a certain software format is specified, it's best to send the document as a plain test version.

• Some employers prefer  that you send your resume as an inline document rather than an attachment.

13. Which of the following objectives is NOT true concerning of secondary research ?

• It establishes a base for further research.

• It reveals areas of needed research .

• It Often eliminates the need for primary research 

• It avoids needless duplication of research efforts.

17. Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

• Ignore the message.

• Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax information .

• Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding spam-type

• messages.

• Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

18. Chetna is developing appropriate presentation visuals for an upcoming workshop . Which of the following is NOT a limitation of using an electronic presentation?

• Is not easily updated.

• Can lead to poor delivery if misused. 

• Poses technology failure challenges. 

• Can require highly developed skills.

21. A counterproposal 

• weakens your refusal by implying that you are not able to enforce your decision. 

• is unnecessary if you have stated your refusal tactfully. 

• should precede the refusal. 

• is an alternative to the action requested that helps preserve your future relationship with the receiver. 

 

23. Which of the following represents the correct sequence of steps in the problem -solving process?

• Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer.

• Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer. 

• Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer. 

• Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer.

25. An organizational chart is a graphic representation of ____ 

• formal communication channels within the organization.

• informal communication channels within the organization.

• both informal and formal communication channels within the organization.

• external communication channels utilized by the organization.

26. In writing a routine claim, how would the message be structured?

• None of the above

• The message should begin with a request for action.

• The message should begin with an expression of appreciation for the customer's business.

• The message should begin with the details and explanation.

27. Which is the BEST choice for the first sentence of a sales message? 

• An astonishing fact related to your product 

• The price of your product and easy steps for taking action 

• A description of your product 

• An acknowledgment of the receiver's interest in your product 

 

28. All of the following are true of personal delivery of bad news EXCEPT

• Personal delivery of the bad news signals the importance of the news.

• Personal delivery shows empathy for the recipient.

• Personal delivery eliminates any potential escalation of emotion.

• Personal delivery provides the benefits of nonverbal cues.

29. Which of the following is the suggested four-step sequence for an inductive outline ?

• Get the readers attention; introduce the product, services, or ideas; present valid evidence of the claim; and ask for action. 

• Mention the product, services, or ideas, get the readers attention ask for the specific action; and  present documentable evidence of claims.

• State your reason for the writing mention your product or service, present convincing  evidence regarding the claims made; and encourage action.

• Mention the product, service, or ideas, get the readers attention; present solid evidence of quality, and  encourage action.

30. Which of the following is NOT true of guarantees and free trial offers? 

• The positive connotations of such messages are stronger than the negatives, since the seller has a definite plan for ensuring that buyers get value for money spent. 

• The purpose of the guarantee or free trial is to deter the reader from personally checking the product and comparing it with competing items. 

• Guarantees and free trials convey a negative connotation that the purchase could be regretted or refused. 

• If terms of a guarantee are long or complex, they can be included in an enclosure. 

 

2. Which of the following is NOT true of guarantees and free trial offers? 

• The positive connotations of such messages are stronger than the negatives, since the seller has a definite plan for ensuring that buyers get value for money spent. 

• The purpose of the guarantee or free trial is to deter the reader from personally checking the product and comparing it with competing items. 

• Guarantees and free trials convey a negative connotation that the purchase could be regretted or refused. 

• If terms of a guarantee are long or complex, they can be included in an enclosure. 

3. Trisha is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the points of bis presentation?

• Provide relevant statistics to lend authority to points. 

• Use interesting anecdotes that tie into the presentation. 

• Use presentation visuals to enhance effectiveness.

• Use long, complex sentences to enhance credibility.

4. The best definition for reliability is 

• a measure of the relationship between two variables. 

• a measure of the degree to which data measures what you intend for it to measure. 

• a measure of the accuracy and repeatability of the data. 

• none of these 

5. Intrapersonal communication occurs when.

• two people are involved in the process.

• teamwork dynamic contribute to the feedback.

• individuals from two different organization communicate effectively.

• an individual processes information individually.

8. Which of the following represents the correct sequence of steps in the problem -solving process?

• Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer.

• Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer. 

• Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer. 

• Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer.

9. A new product to reduce cholesterol is on the market, with a price that is higher than that of competitors. Where should a writer or speaker introduce price in his or her sales message? 

• As the final thought of the message 

• Late in the message 

• At the beginning 

• Nowhere in the message 

10. Which of the following would best capture the attention of the audience in an introduction to a speech about diversity in the workplace?

• How many of you were born outside the U.S.? Let's see a show of hands.

• First of all, I would like to thank you for the opportunity to speak today on "Diversity in the Workplace." 

• My name is John Smith, and today I will speak to you about managing intercultural workforces.

• My name is John Smith, and I have 15 years of experience managing intercultural workforces .

 

15. When creating a “winning team” to prepare and deliver a team presentation.

• “Divvy up” the work into pieces and go through one complete practice prior to the presentation date.

• chose all the members based on their presentation date.

• determine whether each selected member will be committed to supporting the team strategy and schedule.

• all of the above .

16. In-text citations for paraphrases prepared using the APA format include the following:

• Author's last name, and page number

• Author's last name, and date of publication

• Author's first and last name, and date of publication

• Author's first initial, last name, and date of publication

17. Which of the following objectives is NOT true concerning of secondary research ?

• It establishes a base for further research.

• It reveals areas of needed research .

• It Often eliminates the need for primary research 

• It avoids needless duplication of research efforts.

18. Before preparing a sales message for a compact disc storage unit, Ruchi will need concrete answers to questions such as

• What will the product do for the receiver?

• How is the product similar to other competing products currently being used? 

• How high of a profit margin can the company generate and still make the sale? 

• What features should not be mentioned?

19. Persuasion is the more than simply the act of convincing and selling , it also is a process of 

• Becoming an expert in your field .

• Strategy

• Learning and negotiation.

• Valuing and nurturing relationship

21. Which is true concerning the format for electronic resumes?

• All are true.

• You should send yourself and a couple of friends a copy of the resume to see if it looks correct on different computers.

• Unless a certain software format is specified, it's best to send the document as a plain test version.

• Some employers prefer that you send your resume as an inline document rather than an attachment.

 

22. What is the correct order for the inductive ?

• Buffer, reasons, bad news, counterproposal, and desire to continue the relationship 

• Bad news, reasons, counterproposal, and desire to continue the relationship 

• Reasons, neutral idea, bad news, and desire to continue the relationship

• Buffer, bad news, reasons, counterproposal, and desire to continue the relationship

23. In a deductive message, the most important information should be. 

• placed at the very end of the message 

• placed at the beginning of the message 

• buried in the middle of the message.

• left out of the message completely

24. Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

• Ignore the message.

• Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax information .

• Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding spam-type

• messages.

• Reply to the email message and tell the intern he is an idiot for believing virus hoaxes.

25. A counterproposal 

• weakens your refusal by implying that you are not able to enforce your decision. 

• is unnecessary if you have stated your refusal tactfully. 

• should precede the refusal. 

• is an alternative to the action requested that helps preserve your future relationship with the receiver. 

29. An organizational chart is a graphic representation of ____ 

• formal communication channels within the organization.

• informal communication channels within the organization.

• both informal and formal communication channels within the organization.

• external communication channels utilized by the organization.

 

30. If you need to convey information that contains good or neutral news 

Ans: use e-mail, memos, or voice mail. 

 

31. Which of the following is not highly emphasized for purposes of communication in business?

• To entertain.

• To establish credibility.

• To convey goodwill.

• To persuade.