NMIMS Global Access

School for Continuing Education (NGA-SCE) Course: Operations Management

Internal Assignment Applicable for April 2020 Examination

1. Explain how the operations strategies are different when applied to a service company such as “Tata Sky” versus a manufacturing company such as “Tata Steel”.
2. What are the key factors that firms consider while designing a facility layout? List five major factors. What kind of layout is best suited for a Pharmaceuticals manufacturing firm?           (10 Marks)

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4. Indian Railways is a name synonymous to an operational activity at a large scale. Give your views on the following aspects of Indian railways

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6. 1. There have been several instances & reports of problems faced by customers during booking of tickets through its online portal. What should Indian railways do to make this system world class?       (5 Marks)

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8. 2. Discuss the concept of inventory management with reference to any one aspect (Food served/ hospitality/ safety, etc.) of Indian Railway.                                                                             (5 Marks)

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