Organisational Behavior

SECTION A

Q.1. What are the causes of organizational conflict? How could they get over come, state suitable examples.

Q.2. Discuss transactional analysis and also elaborate the JOHARI WINDOW.

Q.3. List the traits of personality. Define various types of personality.

Q.4. How learning leaves its impact on the mind of people?  What is the role of learning on organization behavior?

Q.5. What is OB? Discuss importance and scope of organisation behaviour.

SECTION B

CASE STUDY:
Rohit is the Associate Director of a non-profit agency that provides assistance to children and families. he is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. he reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors have left, as well as three key research staff, and one staff person from the finance department.
Rohit has a demanding schedule that requires frequent travel; however he supervises two managers, who in turn are responsible for five staff members each. Both managers have been appointed within the last six months.  
Manager 1: Mohan has a specific background in research. he manages staff who provide research support to another department that delivers behavioral health services to youth. Mohan supports his staff and is very organized; however, he often takes a very black and white view of issues. Upper level leadership values Mohan’s latest research on the therapeutic division’s services. Mohan is very motivated, driven, and expects the same from his staff.
Manager 2: Rajat has a strong background in social science research and evaluation. he manages staff that work on different projects within the agency. he is known as problem solver and is extremely supportive of his staff. he is very organized and has a wealth of experience in evaluation of family services. he is very capable and can sometimes take on too much.
The managers are sensing that staff are becoming over-worked as everyone takes on increased responsibilities due to high staff turnover. Staff have also mentioned that Rohit’s “glass half-empty” conversation style leaves them feeling dejected. In addition, rohit has not shared budgets with his managers, so they are having difficulty appropriately allocating work to staff. mohan said he has not received sufficient information from the finance department to complete the budgets. The finance department said they have sent him all the information they have available.
As staff become distressed, the managers are becoming frustrated. They feel like they are unable to advocate for their staff or problem solve without key information like the departmental budget

1. What kind of problem the department is facing?

2. What is the solution of problem in your point of view?

3. What step must be taken to build up staff confidence?

SECTION C

QUESTION 1

Organization Behaviour is not a /an
        
A separate field of study

Applied science

Normative science

Pessimistic approach

QUESTION 2

Most valuable asset in an organization is
        
Land and building

Cash and bank balances

Human being

technology

QUESTION 3

A study of human behaviour in organizational settings is
        
Individual behaviour

Group behaviour

Organizational behaviour

None of these

QUESTION 4

Which of the following is a method of measuring attitude?
        
Opinion survey

Interview

Scaling techniques

All the above

QUESTION 5

Sathish has a low absenteeism rate. He takes responsibility for his health and has good health habits. He is likely to have a(an):
        
Internal locus of control

External locus of control

Core locus of control

High emotional stability level

QUESTION 6

Cognitive theory of learning was given by
        
Skinner

Pavlov

Tolman

Piajet

QUESTION 7

What role did the meat play in Pavlov s experiment with dogs?
        
an unconditioned response

a conditioned stimulus

a conditioned response

an unconditioned stimulus

QUESTION 8

Most of the learning that takes place in the Class room is
        
Classical conditioning

Operant conditioning

Cognitive learning

Social learning

QUESTION 9

...is a relatively permanent change in behaviour that occurs as a result of experience
        
Behaviour modification

Learning

Motivation

Skills

QUESTION 10

Experiments performed by Ivan Pavlov led to what theory?
        
classical conditioning

operant conditioning

social learning

behavior shaping

QUESTION 11

Which of the following is not a biographical characteristic?
        
political affiliation

age

Sex

tenure

QUESTION 12

Factors other than satisfaction that impact one s decision to leave a current job include all of the following EXCEPT:
        
Labour market conditions

Length of tenure with the organization

Organizational citizenship behaviour

Expectations about alternative job opportunities

QUESTION 13

Which of the following is a reason that the study of organizational behaviour is useful?
        
Human behavior does not vary a great deal between individuals and situations.

Human behavior is not random.

Human behavior is not consistent.

Human behavior is rarely predictable

QUESTION 14

is a relatively permanent change in behaviour that occurs as a result of experience
        
Behaviour modification

Learning

Motivation

Skills

QUESTION 15

Which of the following is/are OD intervention techniques  Solve by www.solvezone.in contact for details at 8882309876
        
Sensitivity training

MBO

Quality of work life

All the above

QUESTION 16

Today s organization are
        
Open system

Closed system

Open as well as closed

None of these

QUESTION 17

"Which dimension of Big 5 personality traits represents artistically sensitive, refined etc. "
        
Culture

Emotional stability

Conscientiousness

Extroversion

QUESTION 18

Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?
        
the perceivers

the target

the timing

the context

QUESTION 19

What do we call the view that we can learn both through observation and direct experience?
        
situational learning theory

classical learning

social learning theory

the Pavlov principle

QUESTION 20

Extension of behaviour modification into organization is called
        
Enrichment

Enlargement

OB Mod

OB Ext

QUESTION 21

Which of the following statements about the field of organizational behavior is FALSE?
        
"OB is the study of what people think, feel and do in and around organizations."

OB emerged as a distinct field of inquiry in the 1940s.

"OB is a self-contained discipline, independent of other disciplines"

OB theories are usually tested using the scientific method.

QUESTION 22

Which of the following is/are the key features of organization
        
Social invention

Accomplishing goals

Group efforts

All of these

QUESTION 23

Psychology s major contributions to the field of organizational behavior have been primarily at what level of analysis?
        
the level of the group

the level of the individual

the level of the organization

the level of the culture

QUESTION 24

What is the most relevant application of perception concepts to OB?
        
the perceptions people form about each other

the perceptions people form about their employer

the perceptions people form about their culture

the perceptions people form about society

QUESTION 25

Which of the following is not a trait dimension in Big 5 personality trait?
        
Extroversion

Agreeableness

Ego

Culture

QUESTION 26

Which of the following is / are not direct method to solve intergroup conflicts
        
Domination by the management

Removing key figures in conflict

Persuasion

Problem solving

QUESTION 27

What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?
        
Interpretation

environmental analysis

Outlook

perception

QUESTION 28

What do we call it when we judge someone on the basis of our perception?
        
Stereotyping

Categorizing

Halo effect

Prototyping

QUESTION 29

Which of the following is an environmental force that shapes personality?
        
Gender

Height

Experience

Brain size

QUESTION 30

Which is also known as a non- reinforcement
        
Punishment

Negative reinforcement

Extinction

all the above

QUESTION 31

is the dynamic organization within the individual that determine his unique adjustment to the environment
        
Perception

Attitude

Behaviour

personality

QUESTION 32

Operant conditioning argues that .
        
behaviour is reflexive

behaviour is unlearned

behaviour is a function of its consequences

the tendency to repeat a behaviour is very strong

QUESTION 33

Which of the following is / are included as structure of human mind a. Id
        
Ego

Super ego

ID

All the above

QUESTION 34

is a person s belief about his chances of successfully accomplishing
        
specific task

Self esteem

Job satisfaction

Self efficacy

QUESTION 35

..is once view of reality
        
Attitude

Perception

Outlook

Personality

QUESTION 36

Organization Behaviour is
        
An interdisciplinary approach

A humanistic approach

Total system approach

All of these

QUESTION 37

"Mr. Sunil s one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours?"
        
Reinforcement

Positive Reinforcement

Punishment

Negative Reinforcement

QUESTION 38

"In Pavlov s experiment, the bell was a/an"
        
unconditioned stimulus

unconditioned response

conditioned stimulus

conditioned response

QUESTION 39

"_____ is the study of what people think, feel, and do in and around organizations."
        
OB

Marketing

Sociology

Psychology

QUESTION 40

. A study of human behaviour in organizational settings is
        
Individual behaviour

Group behaviour

Organizational behaviour

None of these