1. A Manufacturing Company Has Monthly Demand For One Of Its Product As Follows And Develop A 3-Month Moving Average Forecast With Weights Ofo.50, 0.30 And 0.20 For The Most Recent Demand Values In That Order

 

             

2. A manufacturing company wants to forecast its demand for the year 2013 using a suitable forecasting technique. The data that the company has is for the year 2012. Suggest a suitable method of forecasting and forecast the demand values for the year 2013 and also find out the trend equation for the given data. 

Months                                   Demand 

January                                       20 

February                                     25 

March                                          22 

April                                            32 

May                                             34 

June                                            42 

July                                             40 

August                                        36

3. Derive the formula of Economic Order Quantity (EOQ). Intel Corporation has got a demand for products at 1, 00,000 units per year. The cost per unit is Rs.20/- and it costs Rs. 360/- to place an order and processes the delivery. The inventory carrying cost is estimated at 9% of average inventory investment. Determine- 
a)      EOQ 
b)      Optimum number of orders to be placed per annum

5. Write notes on (All questions to be answered.  Minimum 1 full page for each question)
a. 5 – S

b. TQM

c. ISO

d. BPR

e. SQC

6. A manufacturer of speakers for musical appliance uses a non-destructive testing mechanism to assess the quality of speakers. A lot of 200 speakers is drawn periodically for testing. After testing the speakers will be classified either defective or good depending on outcome of test. The following table gives the number of defects for 12 such samples. Establish “p” and”c” control charts for the process. Is the process under control?

8. Critically analyze and compare the teachings of Edward Deming, David Juran and Philip Crosby

Case Study 1.  Sample Fill

1.    Construct X & R charts and investigate if the process is in control. Given- A2=0.577 D3=0 D4=2.114

Assignment C

1.    All are types of plant layout, except--      
 
Process layout
Product layout
Group Technology Layout
Jumbled layout

2.    Which of the following is not an extrapolative method of forecasting?      
 
Moving Average
Exponential Smoothening
Sales force Estimates
Time Series

3.    All of the following are quality Gurus except--    

Philip Kotler
Joseph M Juran
Philip B. Crosby
William E. Deming

4.    EOQ stands for    
 
Easy Order Quantity
Economic Order Quantity
Easy Order Quality
Economic Order Quantity

5.    Who proposed the PDCA cycle?    
 
Shigeo Shingo
Genichi Taguchi
William E. Deming
Philip B.Crosby

6.    Which one of the following is not a type of Control Chart in Statistical Quality Control?    
P-chart
C-chart
F - chart
R-chart

7.    Which of the following functions is not a core function of an organization?    
 
The operations function
The marketing (including sales) function
The accounting and finance function
The product/service development function

8.    BPR stands for--    
 
Business Process Re-engineering
Business Program Re-engineering
Business Program Response
Business Process Re-alignment

9.    Walter Shewhart is listed among the important people of operations management because of his contributions to--    
 
Assembly Line Production
Measuring the productivity in the service sector
Just-in-time inventory method
Statistical quality control

10.    Henry Ford is noted for his contribution to--    
 
Standardization of parts
Statistical quality control
Assembly line operations
Scientific management

11.    Taylor and Deming would have both agreed that--    
 
Whirlpool’s global strategy is good one
Eli Whitney was important contributor to statistical theory
Management must do more to improve the work environment and its processes so that quality can be improved    
Productivity is more important than quality

12.    Who among the following is associated with contributions to quality control in operations management?    
 
Charles Babbage
Henry Ford
Frank Gilbreth
W. Edwards Deming

13.    The field of operations management is shaped by advances in which of the following fields?    
 
Chemistry & Physics
Industrial Engineering & Management Science
Biology & Anatomy
All of above

14.    The five elements in management process are--    
     
Plan, direct, update, lead and supervise
Accounting/finance, marketing, operations, and management
Organize, plan, control, staff, and manage
Plan, lead, organize, manage, and control

15.    The responsibilities of operations manager include--    
 
    
    
Planning, organizing, staffing, procuring, and reviewing
Forecasting, designing, planning, organizing, and controlling
Forecasting, designing, operating, procuring, and reviewing
Planning, organizing, staffing, leading, and controlling

16.    All of the following decisions fall within the scope of operations management except for--    

Financial Analysis
Design of products and processes
Location of Facilities
Quality management

17.    Which of the following would not be an operations function in a fast food restaurant?        
Making Hamburgers & Fries
Advertising and promotions
Maintaining equipments
Designing the layout of the facility

18.    Current trends in operations management include all of the following except--    
 
Just in time performance
Rapid product development
Mass Customizations
Mass Production

19. Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an eight hour shift, the productivity of line is--    
     
2 valves/hr
40 valves/hr
80 valves/hr
200 valves/hr

20. The largest contributor to productivity increase is ---------, estimated to be responsible for------- of the annual increase.    
 
Management; one-half
Mr. Deming; one-half
Labor; two third
Capital;90%

21. Which variable is taken along the abscissa or X axis in a p-chart?    
     
Time
Sample number
Proportion of defects
Number of defects

22. Which kind of labor force is required in case of Jobbing Production?    
 
Highly Skilled
Not at all skilled
Moderately skilled
Skilled

23. 5-S are all, except--    
 
Tidiness
Cleanliness
Discipline
Timeliness

24.    PPC stands for--    
 
Production Planning and Controlling
Production Procurement and Controlling
Planning Procurement and Controlling
Procurement Planning and Controlling

25.    Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing “pure” services?    
 
A restaurant
A steel company
Counselor/Therapist
IT Company

26.    Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility?    
 
A Fast Food Restaurant
A Family Doctor
A Front Office of Bank
A Carpenter

27.    Range is calculated in which of the following control chart?    
 
R Chart
F Chart
C Chart
P Chart

28.    Which of the following is not a typical service attribute?    

Intangible product
Easy to Store
Customer Interaction is high
Simultaneous production & consumption

29.    The Dulac Box plant produces 500 cypress packing boxes in 10 hour shift. Due to higher demand company decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes a day. What has happened to production?    
 
Increased by 50 boxes/shift
Increased by 37.5 boxes/hr
Increased by 20%
Decreased by 8.3%

30.    Three commonly used productivity variables are--    
 
Quality, External Elements, Precise Units of measure
Labor, Capital, Management
Technology, Raw Materials, Labor
Education, Diet, Social Overheads

31.    Productivity can be improved by--    
     
Increasing inputs while holding outputs steady
Decreasing outputs while holding inputs steady
Increasing inputs and outputs in same proportion
Decreasing inputs while holding outputs steady

32.    Who prepares the daily production report?    
     
Floor supervisor
Shop supervisor
Cleaner
Distributor

33.    Work study is also called---------- study.    
 
Time
Time & Motion
Method
Motion

34.    The ratio of output to input of a production system is commonly known as--    
 
Productivity
Process
Parts
Planning

35.    ISO stands for--    
 
Indian Standards Organization

International Organization for Standardizations
International Organization for Standards
Indian Statistical Organization

36.     Which one of the following would not normally be considered a general characteristic of service?      
 
Low contact services can often be made more efficient than high contact services.
Production & Consumption are simultaneous
Production and sales cannot easily be separated functionally
Production & Consumption can always be spatially separated

37.    The--------- is the probability that a good lot will be rejected by the sampling plan.    
 
Producer’s Risk
Consumer’s Risk
Manufacturer’s Risk
Seller’s Risk

38.    The ----- is the defect level for which lots are regarded as bad lots.    

LTPD
ATPD
LPTD
LPDT

39.    Which of the following is the least likely decision to be made by Operations Manager?    
Designing & improving the jobs of the workforce
Deciding which market areas to manufacture products for
How to use quality techniques to reduce waste
Selecting the location and layout of a facility

40.    Which of the following would not be normally considered as key feature of Operations Management?    
 
World Class Operations can give an organization a competitive advantage
Operations is the area of a business where most people work
Operation researches mathematical techniques for optimizing processes
Operations is the part of an organization which creates wealth through the management of transformation process