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Amity Semester IV Solved Assignment for Total quality management |
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| University | Amity blog |
| Service Type | Assignment |
| Course | |
| Semester | |
| Short Name or Subject Code | Total quality management |
| Product | of Assignment (Amity blog) |
| Pattern | Section A,B,C Wise |
| Price | Click to view price |
Total quality management
Assignments A
1. What do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization?
2. Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?
3. With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results
4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization
5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?
6. With one example each, explain the seven basic tools of quality management?
7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008.
8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer
Case Study
A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each; following is the data for number of defects arising per month.
|
Month |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
|
Number of Defects per period |
4 3 |
3 2 |
1 0 |
4 5 |
6 7 |
7 7 |
9 6 |
5 4 |
2 3 |
0 2 |
2 3 |
4 3 |
1. Which control chart should be used for the above data and why?
2. Make the appropriate control chart on a graph paper?
Ans.
3. Interpret the chart and give your recommendation. Whether the process is in control or not?
ASSIGNMENT-C (Total 40 Questions)
Total Quality Management
1. Who developed 14 points to guide companies in quality development?
Options
Genichi Taguchi
Joseph M. Juran
W.E. Deming
Kauro Ishikawa
2. Who is responsible for quality?
Options
production department
maintenance department
quality department
all the three
3. Who is also known as Father of Quality Control?
Options
Joseph M. Juran
Kauro Ishikawa
W.E. Deming
Genichi Tagucchi
4. With total quality perspective, employees is empowered to think and make recommendations for which of the following?
Options
continual improvement
one time improvement
improvement after the production
incremental improvement
5. Zero defect planning requires total commitment of ……….level management.
Options
top`
middle
lower
none
6. …….seeks to improve the quality of process outputs by identifying and removing the causes of defects
Options
Six Sigma
TQM
JIT
Error Reduction
7. …………. and technological progress are key determinants of economic growth.
Options
Innovation
Invention
development
discovery
8. …….is not a process tools for TQM systems
Options
process flow analysis
histograms
plier
control charts
9. …………..is used for projects aimed at creating new product or process designs
Options
DMADV
DMAIC
both of the above
none of the Above
10. Which is not the option applicable to the technology reference framework for advanced countries?
Options
labor is available in plenty at low rates
labor is scare
highly competitive economy
the defense needs
11. Which is technologically backward country?
Options
United States
U K
CHILE
INDIA
12. Which set of international standard focusess on company's enviornment responsibility?
Options
ISO 9000
ISO 9001
ISO 14000
ISO 9002
13. While the terminology and expressions are
Options
different
same
equal
similar
14. Whis is not a process tools for TQM systems?
Options
check shhets
pareto analysis
cause and effect diagrams
spanner
15. ………………. drives business innovation and incubation in domains outside current core
Options
Business Development
Business growth
Business environment
Business class
16. ………………….. is the process of causing a system variable to conform to some desired value.
Options
Control
feedback
Design
none of the above
17. A ………….. is a technology that has been in use for long enough that most of its initial faults and inherent problems have been removed or reduced by further development.
Options
crude technology
process technology
mature technology
Immature technology
18. A …………..is an interconnection of components forming a system configuration that will provide a desired system response.
Options
Design system
Control system
MIS
DSS
19. A business strategy in which tasks are done in parallel considering every aspect of a product's development process is known as ……....engineering.
Options
Concurrent
conducive
conjugative
conclusive
20. Which is not correct for the statement 'alternative technology is at the heart of development process'
Options
to mitigate man's misery
to remove or reduce poverty
to create unemployment
to improve quality of life and to make man self reliant
21. Which is not correct for the value of human dignity?
Options
dignity comes from self-competence
self confidence
self-reliance
worries for good health
22. Which is not part of technique?
Options
a tool
machine
method
process, which makes the solution difficult
23. Which is not related to management of technology?
Options
technology selection
management of technology options
technology absorption
management of office of technology department
24. Which is not the elements of TQM system?
Options
leadership
communication
measurement
detentions
25. Any process that comes ito physical contact with the product that will be delivered to an external customer is ….
Options
Production process
Business process
Both of the above
None of the above
26. Appropriateness of a technology can be measured in terms of …..
Options
specific social referants
economic referants
cultural referants
all the three
27. Assured quality is necessary for building customer confidence
Options
correct
correct to some extent
correct to great extent
incorrect
28. At the time of making an purchase agreement with a vendor, what is important to mention about inspection?
Options
the characteristics of the product that are to be inspected
the tolerances that would be allowed
the reputation of the vendor
1 & 2 both
29. Which is incorrect?
Options
technology has a cost
technology has a life cycle
technology involves risks
technology does not have gestation period
30. Which is incorrect?
Options
importing technology is a short cut
imported technology provides technology suitable to the environment of the country where the same is in use
imported technology is always less costly
imported technology is not based on the requirements of local region
31. Which is not a factor for a good technology?
Options
local problem solvig capability
creating more waste
saves energy
cost reduction
32. Which is not a problem in acquiring technology?
Options
correct quality
correct quantity
effective utilization of the technology
availability of manpower to use the technology
33. Which is not a production factors in consideration of a technology?
Options
labour intensive
low capital
capital saving
religious harmony
34. Deming's approach requires an organization-wide cultural ……………....
Options
transfer
transport
transformation
formation
35. Deming's focus was on
Options
Leaders
Factories
Employees
Supervisors
36. developing an energy efficient car is….
Options
technology development
technology implementation
technology improvement
a programme for development of small size cars
37. development of man does not mean ………
Options
increasing his resourcefulness
to be self competent
live in harmony
poverty
38. development of technological capabilities does not include …..
Options
engineering capabilities
manufacturing capabilities
political will power
capabilities in erection and commissioning of industrial projects and systems
39. evaluation of cost of quality is a programme to identify the price of non-conformance and the price of conformance
Options
correct
correct to some extent
correct to great extent
incorrect
40. Following are used in six sigma
Options
black belt
green belt
both black belt and green belt
none of the Above