Total Quality Management

 

ASSIGNMENT A

 

1. Define concurrent engineering, list and explain the steps you will follow to implement concurrent engineering in any organization

 

ANS- 

 

2. Describe quality management through the use of control charts.

Ans- 

 

3. Explain vendor partnering, describe the benefits of vendor partnering to organization and the vendor

ANS- 

 

4. Define quality cycle, list and explain steps followed for its implementation

ANS- 

 

5. Describe the contribution of Deming and Crosby in quality revolution

Ans- 

 

6. Describe how you can implement TQM in Human Resource Department of the organization

Ans- 

 

7. Describe the concept of acceptance sampling in quality management. 

Ans- 

 

8. Define total quality management, how it is different from quality management

Ans- 

 

ASSIGNMENT B

 

Case study

X  BAR AND R VALUES FOR THE 10 SAMPLES OF TEA CONTAINING 30 PACKETS

X Bar 320 310 330 360 290 280 340 320 360 300

R 12 16 14 18 22 23 10 13 27 25

Jhilimil Tea company has a packaging machine which pack tea in plastic packets, to ensure consistent quantity in each packet a sample of 30 packets were taken per hour in a day and its mean and range is recorded. Around 10 such sample were taken per day. from the following data answer the following questions.

 

Q.No 1: comment on the type of data being collected, which control chart is appropriate for the data and why. 

Ans-

 

Q.No 2: what are the values for Central Line, Upper control limit and lower control limit, also show the entire calculations for the response

Ans- 

 

Q.No 3: What are your interpretations for the above samples, can we accept that the system is in control, give justification for your answer

Ans- 

 

ASSIGNMENT C

 

1. Not a parameter that defines the concept of Quality

 (A): feature of the product

 (B): characteristics of product

 (C): price of the product

 (D): ability to satisfy the customers

2. Aesthetics of a product defines it

 (A): Style

 (B): serviceablity

 (C): performance

 (D): long life of the product

3. Concept of durablity doesn't apply to

 (A): car

 (B): pizza

 (C): airconditioner

 (D): cloths

4. not an example of accuracy concept as per quality

 (A): fuel efficiency of cars

 (B): Implementation of Statistical Design of Experiment

 (C): features of laptop

 (D): specifications of a mobile

5. Defining of product specifications is done under the step of

 (A): Do

 (B): Check

 (C): Plan

 (D): Analyze

6. Bringing changes in the product specification as per the feed back received from customers is done in

 (A): Plan

 (B): Act

 (C): Check

 (D): Analyze

7. It is not a part of TQM participant

 (A): Management of company

 (B): Police

 (C): Customers

 (D): Employees

8. Not a benefit of TQM

 (A): Lower wastage

 (B): Satisfaction of all the potential customers

 (C): Increased revenue

 (D): Optimum utilization of resources

9. Not a part of Deming's concept of Knowledge of variations

 (A): Variations are caused due to two main reasons , random and special.

 (B): employees should not be blamed for random variations

 (C): controlling special variations is not possible

 (D): controlling of random variations is possible and is the main cause of quality related problems

10. it is not a part of Deming's 14 principle of quality management

 (A): Shift focus from quantity to quality

 (B): encourage on the job training

 (C): implement work standards and set minimum targets for achievement

 (D): encourage two communication

11. Not a part of Juran Quality Triology

 (A): Quality planning

 (B): Quality control

 (C): Quality Issuance

 (D): Quality Improvement

12. it is the concept of Philip B Crosby

 (A): Control variation to control quality

 (B): follow quality triology

 (C): Quality is achieved through prevention not appraisal

 (D): Quality is achieved through repair and rework

13. Not a stage in Crosby's Quality Management Grid

 (A): Wisdom

 (B): Awakening

 (C): Prevention

 (D): Uncertainty

14. Not comes under the heading of prevention costs

 (A): Design reviews

 (B): process control acceptance

 (C): Suppliers evaluation

 (D): Process capability

15. Not an example of failure cost

 (A): service after service

 (B): Receiving inspection and test

 (C): Consumer affairs

 (D): redisigning efforts

16. It truly represent the " Hidden Plant Concept".

 (A): the amount of spare parts used is so much that there is effective hidden plant in the factory

 (B): the amount of rework is so much that there is an effective hidden plant in the factory

 (C): the loss of products due to quality concerns are so much that there is an effective hidden plant in factory one for quality and other for non quality productions

 (D): the productivity can be increased so much that there is an effective hidden plant in the factory

17. CWQC movement is associated with

 (A): Deming

 (B): Juran

 (C): Crosby

 (D): Ishikawa

18. it is not a part of Taguchi's philosphy of quality

 (A): Continuous improvement and cost reductions is way to survival and growth

 (B): implementation of Statistical Design of Experiment

 (C): Deviations from target increases cost of quality

 (D): Implementation of Pareto chart for quality management

19. As per Taguchi philosophy, It is not a part of product design stage

 (A): System Design

 (B): Parameter Design

 (C): Tolerance Design

 (D): Process capability Design

20. It is true for Shigeo Shingo's Judgement Inspection

 (A): investigate the causes for defects

 (B): Detection of mistakes at its source

 (C): Elimination of mistakes through correction

 (D): Separate defective products from good ones

21. it is not a step in vendor partnering process

 (A): vendor booking

 (B): vendor certification

 (C): vendor training

 (D): Technological contributions

22. it is not a benefit of vendor partnering to supplier

 (A): lower inventories

 (B): get consistent orders

 (C): get financial assistance

 (D): get technological contributions from company

23. Operating characteristics curve is made by ploting

 (A): plotting the probability of acceptance of a lot and Percent defective in the lot

 (B): plotting the probability of acceptance of a lot and Percent non defective in the lot

 (C): plotting the probability of rejection of a lot and Percent defective in the lot

 (D): plotting the probability of rejection of a lot and Percent of non defective in the lot

24. It is an example of advance tool of quality management

 (A): Matrix diagram

 (B): histogram

 (C): check sheets

 (D): Pareto Charts

25. House of quality is a practical application of this quality management tool

 (A): KJ diagram

 (B): flow chart

 (C): matrix diagrams

 (D): scatter diagram

26. It is not a step of fault tree analysis

 (A): Construct the tree

 (B): know the system

 (C): Know the bottom event

 (D): Know the top event

27. Concept of Value engineering is evolved from the work of

 (A): Malcom Baldridge

 (B): Pareto

 (C): Lawrence Miles

 (D): Ernest Brent

28. Not an example of MUDA

 (A): Muda of Motion

 (B): Muda of profit

 (C): Muda of Transport

 (D): Muda of waiting

29. Value engineering is systematic process of

 (A): improving or maintaining the quality and consistency of a product or service at appropriate cost.

 (B): improving or maintaining the quality and consistency of a product or service at lower cost.

 (C): improving or maintaining the quality and consistency of a product or service at higher cost, as company know that consumers are willing to pay more if the quality is better

 (D): improving or maintaining the quality and consistency of a product or service by bringing radical changes in processess

 

30. At 4.5 sigma level _______defects are acceptable per million opportunities

 (A): 22700

 (B): 1350

 (C): 3.4

 (D): 100

31. it is not considered in House of Quality

 (A): competitior's analysis

 (B): product specification

 (C): customer's expectations

 (D): supplier's feedback

32. Reengineering is a process of

 (A): redesigning business processes, associated systems and organizational structures to achieve a dramatic improvement in business performance

 (B): Where the organizational structure is completely transformed for betterment of the company.

 (C): Redesigning the engineering department so that they can design new and better products for the market

 (D): to completely transform the technology used in the company to produce better products for the market

 

33. Not a method of product designing

 (A): Benchmarking

 (B): concurrent engineering

 (C): value engineering

 (D): QFD

34. It is a practical application of Arrow Diagram

 (A): PERT

 (B): QFD

 (C): Scatter Diagram

 (D): PDPC

35. Not an objective of concurrent engineering

 (A): reducing lead time

 (B): maintain competitive edge

 (C): optimum utilization of resources

 (D): modfiying existing product for improvement

36. Kaizen is a system of

 (A): incremental changes leading to continuous improvement

 (B): substantial changes leading to continuous improvement

 (C): process of learning from the mistakes

 (D): visual card system to control the process flow

37. ISO clause 4.2 defines

 (A): Document Requirements

 (B): Management Responsibility

 (C): General Guidelines

 (D): Customer Focus

38. ISO 9000 Clause 5.2 defines

 (A): Document Requirements

 (B): Customer Focus

 (C): Management commitment

 (D): Quality Policy

39. Quality Manual doesn't contain this

 (A): Objectives and systems

 (B): procedures of the organization

 (C): Salary structure of employees

 (D): Location of department in the organization

40. The first step in ISO certification audit is

 (A): Site visit

 (B): Review of documents

 (C): Interviewing employees

 (D): giving feed back